FAQ

Yes. Hansa.com.mt has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Yes. We will only use the information you provide according to you selection when registering. We may supply your information to third parties in order to be able to execute deliveries.

Yes. You can call on +356 21581111. Telephone orders are processed in the same manner as the online orders. Telephone orders may be paid for by credit card or by cheque or cash upon delivery.

No. All orders are required to be paid in full upon delivery. Delivery persons are not authorized to decide re credit. For any queries please contact +356 21581111.

Yes. Returns should be brought to our stores in 14 days after purchase. Returns are only accepted when goods are returned in a resaleable condition, i.e. label and packaging need to be intact. Products sold as full cases are required to be returned as full cases. Products that have been chilled will not be accepted.
It is at the discretion of the management to accept or decline returns.

Yes. Just select pay on delivery and you will be able to pay by cheque or cash when you receive your order.

Yes. Either you would like to receive the order at your place of work or would like to send a gift to someone. Just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.

Yes. Select Store Pick-Up when checking out and we will have your order prepared.

We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order. The invoice will be sent to the email address provided.

Yes, we do. Head on to our gift section and select from the pre set values. Vouchers are delivered in a sealed envelope along with your message.

Yes. A personalised gift message service is available on all orders. Just type the message you want to send into the ‘Gift Message’ box when placing your order. The message will be hand written.

No, unfortunately, we can’t. We only offer wrapping for products that have a gift box. For bottles and items that come with a gift tube we have the option of offering a gift bag or one of our branded gift boxes. Head on to our gift section to see the full selection of gift boxes.

Delivery of orders below €50 incur a charge of €4 per drop. For full details of our delivery charges, visit our Delivery and Returns page. The costs of overseas parcel are based on the number of bottles ordered and delivery destination.

Please get in touch if you would like to place an order to be delivered outside Malta on  [email protected]

Unless the item ordered is unavailable, most Malta deliveries will arrive within 2-3 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative. For more information visit the Delivery and Returns page.

No, we are happy to deliver just one bottle. A delivery charge will apply if order is under €50.

Yes, we do. Next day delivery may incur an additional charge of €15 if not within our delivery schedule.

It is unlikely that your order does not arrive as intended. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.
If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Almost every item we sell is listed on the website, but we sometimes keep special bottles back purely for customers who make enquiries. Our portfolio is constantly growing and changing, especially the fine wines and spirits selection. If you are looking for a specific product not included on the site, please contact us.

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and may not be expected to come back into stock for some time. In case of orders already paid for we will contact you and let you know of alternatives. You may choose to cancel the order or opt for another product. We are happy to accommodate you either way.

Some products are marked as ‘Subject to Availability’ and as such we may not be able to satisfy your full requested quantity. These products are usually highly allocated and fall within the fine Wines and Spirits category. Delivery times on these products marked Subject may vary. Feel free to get in touch on [email protected] if you have any queries.

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. We keep these items listed for a short time for the benefit of customers searching for the product, not knowing it is no longer available.